Back to all

Oswego Customer Detective Work

May 31, 2016

One might say the most challenging part of being an automotive service technician at Tuffy Tire & Auto Service Oswego is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Tuffy Tire & Auto Service Oswego introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy Tire & Auto Service Oswego and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Tuffy Tire & Auto Service Oswego know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Tuffy Tire & Auto Service Oswego
1555 US Highway 34
Oswego, Illinois 60543
630-898-6220

More articles from Tuffy Oswego

Full Stop (Brake Master Cylinder Replacement)

January 26, 2025

When you step on your brake pedal, you want to feel confident that your vehicles going to stop. If your brakes arent working right, its a risk to your safety and the safety of others on the road. After all, youre driving a machine that weighs thousands of pounds, and you have to be able to stop... More

The Vivacious Vernal Vehicle (Preparing Vehicle for Spring)

January 19, 2025

Most of us look forward to spring because the days are longer, the weather's warmer and we can finally get our vehicles into warm weather mode. Here are a few things that will breathe fresh energy into anyone's car, SUV, truck or van. First thing is a good cleaning, especially underneath. If you... More

Timing is Everything (Timing Cover Replacement)

January 12, 2025

Theres an important part in your vehicle that shields your timing belt, timing chain or cam belt from the debris and gunk that can be kicked up from the road. Its called the timing cover. Its important because the timing belt or chain is what coordinates parts of your engine called the camshaft... More